Help & FAQ

What is FitTrackr?

A coaching app for 1:1 trainers and their clients. Clients log daily; trainers see who’s on track and who needs a nudge — without digging through charts.

How do I invite a client?

From Home (or Clients), use Invite. Share the link; they join with that invite. You’ll see them once they accept and finish setup.

What should clients log each day?

Weight, steps, mood, and optional notes/photos — whatever your coach asks for. Logging on time keeps streaks and compliance accurate.

How do Apple Health steps work?

On iOS, FitTrackr can read steps only from Apple Health to help fill the daily log. It doesn’t write to Health, and it doesn’t read heart rate, workouts, or sleep. You can deny permission and still use the app by entering steps manually.

I didn’t get an invite / the link doesn’t open.

Ask your trainer to resend. Open the link on your iPhone with FitTrackr installed (TestFlight for beta). If it still fails, send in-app feedback from Profile with a screenshot.

Where are Privacy and Terms?

Profile → Account → Privacy Policy / Terms of Service. Those open on the web (same product site as this Help page).

How do I get help or report a bug?

Profile → Send feedback (screenshot + note). For account/privacy questions, email support@fittrackr.club.

Can I delete my account or export my data?

Account settings let you request export and account deletion. Deletion has a short cancel window before data is removed from the live product.